On another occasion my wife and I were on some slot machines and my wife actively pulled her mask down to take a sip of coffee then put it back up. We never have had someone be so rude to us before in our lives and we live in NY we can take it (this was on Maaround 10pm) This instance was the last time she got carded, because after that we were done spending money at Caesars, we decided to go up to our room. The woman completely ignored her for a minute and then eventually turned to her and said “I don’t care, show me your ID.” Even the guy sitting next to us was completely flabbergasted. In one instance my wife was trying to return someone’s lost credit card & car keys that someone left on a slot machine to a staff member who walked up next to her. We would have let this all go, but unfortunately on many of these occasions the staff was so unbelievably rude to my wife it ruined our trip. We understand that they need to make sure that no one underage is gambling, but there were plenty of other kids on the casino floor to ask other than two people who are clearly married and look older than 25. Unfortunately, my wife kept getting ID’ed legitimately every 5 minutes which became a running inside joke between us. They need to work on customer service or just learn not to be rude.

My wife and I are in our early 30s and own multiple businesses in NY and would never treat our customers like Ceasers does. Our Ceaser palace trip started off fun, but ended up becoming a nightmare by the end of the trip.

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